Ombudsman · Social housing complaints
Housing Ombudsman Service
About
Housing Ombudsman Service: Ombudsman, Social housing complaints. Public body.
The Housing Ombudsman Service is an independent, impartial and free service for social housing residents that makes the final decision on disputes between residents and landlords that are members of its scheme, including residents and leaseholders of housing associations and local authorities. Its website says its mission is to improve landlords' services and residents' lives through housing complaints and that it works with landlords to strengthen complaints procedures. At compile time the service reported a third-party IT security incident affecting its case management system.
What they offer
- Complaint determinations
- Landlord membership scheme
- Centre for Learning
- Complaint handling code
Company details
- Type
- Public body
- Size
- Medium-sized business (50 to 249 staff) (estimated)
Areas covered
Serving England.
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